Rose Reisman’s Personal Gourmet 2 Day Juice Cleanse

Have you entered our giveaway yet? Click this link and enter to win some of our favourite things then meet me back here!

Done? Great. Let’s proceed…

A few months ago, I completed a 10 day juice cleanse. Read all about it HERE.   I found that drinking only fresh juice for a few days helped with my allergies, skin, sleep, stress and energy. My naturopath suggested that since it is something that I responded so well to, I consider doing regular 3 day juice cleanses for detox.

So far, I have only done juice cleanses using blasts that I make with my NutriBullet. It has been fantastic as it makes really thick juices using whole fruits and vegetables, keeping me full and reaping all of the benefits of the whole plant. Traditional juicers press the juice out of the fruits and vegetables, leaving you with a more watery juice,  I have been curious to try cleansing with these to see if my own concoctions are really as effective.

Personal Gourmet is a food delivery service created by Rose Reisman. Rose Reisman is a well known health and wellness expert, media personality, caterer and author of 17 cookbooks. Personal Gourmet recently launched a juice cleanse program, where fresh juices could be delivered for a 2 day cleanse. Because I have ordered from Rose Reisman catering in the past, I am on their e-mail list. I received an e-mail on a Thursday evening about a one hour long sale on their 2 day juice cleanse program. This was perfect, as I was about to do a mini cleanse myself, why not take advantage of this amazing 50% offer?

So, I signed up to receive the juice cleanse delivery the following Sunday night. Signing up was frustrating as the website kept giving me an error message and I knew I only had an hour to take advantage of the deal. After a few failed attempts, it finally accepted my order and sent me a confirmation e-mail. The form required both a billing address and a shipping address. My billing address was at my parent’s house as that is the address linked to my credit card. But, I unchecked the box that said delivery address is the same as the billing address. I then submitted my billing address and added special instructions about where to leave the juice.

The Personal Gourmet 2 day juice cleanse is regularly $120. The one hour sale allowed me to purchase it for $60. The juices are delivered between 7pm and 2am on Sunday night so that you wake up to them on Monday morning.

On Monday morning, I was excited to receive my juice and begin the cleanse. But, there was a teeny road block. No juice. My Mom called and sure enough, the juices had been delivered to my parent’s house.

No bueno.

I phoned Personal Gourmet to ask about the mix up a little after 8 am , as this was the time their website said that they were open. There was no answer, so I left a message. I did not receive a return phone call until just before 10 am. This was extremely frustrating, as you are supposed to drink your first juice within 2 hours of waking up. I explained to the representative what happened with the delivery mix up. She looked up my file and said that my parents’ address was the delivery address on file. I explained that I had provided that only as a billing address and that I had clearly provided a different address for delivery, along with specific instructions. She told me again that she was seeing my parents address as the delivery address, adding “just so you know…that is your fault, not ours.” She then offered to change it in her system. I said that wouldn’t be necessary as this would be the first and last time that I use this service. The call ended just like that, with no attempt made to rectify the situation by Personal Gourmet.

Irritated, I went back to my e-mail and looked up the confirmation of my order. My address is listed as the delivery address, along with my instructions. My parent’s address is not even listed in the confirmation. I phoned Personal Gourmet back to let them know this. They told me that the person I had been speaking to was no longer available but that they would pass my issue on to their president of customer relations.

It is now the end of the day and I have not heard anything from Personal Gourmet.

In my opinion, that was atrocious customer service. Firstly, they wrongly blamed me for their error. Then they did not even offer to fix the delivery mix up. I had to collect the juice from the other location, inconveniencing myself and causing me to start the cleanse late. Not cool.

Shoddy customer service aside, let’s talk about the actual juices that I received.

The 2 day cleanse consists of 12 juices, 6 per day. The juices are all natural and do not contain any preservatives or chemicals. The 6 juices contain enough nutrients and vitamins to provide enough energy  for a full day. The juices were delivered in a large Rose Reisman’s Personal Gourmet cooler bag.

Personal Gourmet 2 Day Juice Cleanse

The bag contained two ice packs and the boxed juices. The package was great and Personal Gourmet took obvious care in ensuring that the juices stayed cold and protected. The juices were packed in glass bottles, with numbers on the caps indicating in which order they were to be consumed.

Personal Gourmet 2 Day Juice CleansePersonal Gourmet 2 Day Juice Cleanse

The juices included were as follows:

1- Master Lemonade

2-Green Inner- Blend of green veggies

3-Clean Me- Carrots, lemon and ginger

4-Love My Liver- Beets, apples and ginger

5-Very Berry- Blend of berries

6-Green Inner- Blend of green veggies

Great juices full of really beneficial ingredients. My favourite ( and the thickest) is the Very Berry.

juice

I am one day deep in this 2 day juice cleanse. The juices are delicious. They are much thinner than the blasts I make with my NutriBullet, but they are still tasty and surprisingly filling. The six juices per day is very generous, as it seemed like every time I turned around it was time to start another juice. I was hungry only very early in the day and then I was fine, similar to my last cleanse. Also similar to last time, my energy is sky-high and I’m feeling great.

More than anything else, the Personal Gourmet juice cleanse is convenient. It was nice to not have to buy ingredients and prepare the juices. Still, I found myself tempted to add my own ingredients like flax, chia and  protein powders to their juice.

Had the delivery been successful, I would really have been tempted to go with this cleanse as my occasional detox “tune-up” just based on convenience alone. However, the customer service was so poor that I will continue to make juices with my trusty NutriBullet, or seek out another company.

**UPDATE** I received a call today ( 2 days later)  from the President of Rose Reisman Personal Gourmet. She was extremely appologetic about the way that my situation ws handled. I told her that it was frustrating because it was actually an excellent product. I was offered a 25% discount on future orders.  I am still unsure if I will be trying this juice cleanse again, however I do appreciate the company reaching out to me with an apology.

Advertisements

5 thoughts on “Rose Reisman’s Personal Gourmet 2 Day Juice Cleanse

  1. Great post and wow… what great customer service!!!! I hope that situation gets rectified soon! Great post though as I have always wondered about her line of juices! Thank you Ashley!!!

  2. Thanks for the great information and your honesty about the atrocious customer service situation. Although I think it is courteous that the president eventually called you back, it is too little, too late. Personally, I am unimpressed with Rose Reisman’s whole franchise. I think she (like Martha Stewart) recycles a lot of really common sense information, but because she packages it so attractively, people are willing to buy her books, listen to her advice, etc. I’m glad the juices themselves were enjoyable though, and kudos to you for being so mindful of, and proactive with your health, and for sharing your good ideas with your fans. Merci!

  3. There’s nothing worse than bad customer service when you have a delivery mishap. I can’t believe she actually said it was your fault…some people just shouldn’t work in customer service 😛 These juices look really good and I am loving the bottles and the cooler bag! I would be a little apprehensive to try the juice with beets but hopefully the apples overpower the beet-y flavour!!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s